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FAQ

Frequently Asked

Welcome home to Veranda Apartments! We believe in open communication and are here to help with questions you may have! Find answers and general information about move-ins, payments, services offered, and more.

Welcome Home


What Is The Application Process?

We strive to process all applications in a timely manner. To help us be as efficient as possible, please submit all required documents at the time of your application. Our Processing Administration and Document Fee is ($40), due at the time you submit your application.

What Is The Rental Criteria To Live At This Community?

We are proud to call Veranda an affordable community for our residents. We are an income restricted property which means you must meet income requirements in order to qualify to live at our community. To uphold fair policies, we use the same rental criteria to qualify all applicants which we would be happy to cover in detail if you'd like to schedule an appointment to meet with one of our leasing agents.

How Do I Change My Address?

We make moving easy by offering a free moving concierge.  The Updater App will help you change your address without going to the post office, let your friends know your new address, update your rewards programs, schedule a moving truck and even claim exclusive discounts to make your move easier.  


Open Communication Is Important To Us


How Can I Get Updates From My Community? 

We communicate important resident information and community updates by text, email, or phone. Set up your preferred communication method at the time of your lease signing!

What Fees Will I Have To Pay Upon Move-In?

We are excited for you to call Veranda home! Please pay on your move-in date with a money order or another form of certified funds. Our move-in expenses include a Security Deposit and First Month's Rent (prorated rent will depend on move-in date).

What Is Included In My Monthly Rent Payment?

Your rent payment includes gas, water, sewer, and trash which helps keep our community affordable for our residents. Rent is due on the 1st of every month. Never stress about making a payment by setting up automatic electronic payments through our resident portal!

How Do I Make My Rent Payment?

We make it easy for you to to pay your rent.  Simply create a login to your Resident Services Portal where you can pay by electronic check, credit or debit card.  You can even pay your rent on your own schedule by taking advantage of our flexible payment options at GetFlex.com.


We Are At Your Service


How Are Maintenance Service Requests Handled?

Our resident's are our #1 priority. We strive to respond to all service requests within 3 hours to ensure your home is maintained to your satisfaction.

How Can I Request Maintenance Service?

You can request a maintenance service request from the convenience of your own home, via our resident portal! You may chose to be present when maintenance arrives and give a preferred time, or you may give permission for us to enter with your absence. *Tip: download the Resident Portal App for even more convenience..

Do You Provide Trash Service?

Yes, we proudly partner with Atlas Disposal to provide our trash removal service.  Click Here to learn more about this service.  


Enjoy Your Lifestyle With These Perks


Can I Have A Pet?

We are proud to call Veranda pet-friendly! Our monthly pet rent is $40 per pet and our pet deposit is $400. Click here to learn more about our pet policies and see our restricted breeds of dogs.

How Can I Build My Credit While Paying My Rent?

Build your credit by paying your monthly rent on time! $8.95 for a single member, or bundle and save with two or more members for $14.95. Learn more at RentPlus.com.